Resolve Issues Before Your Customers Notice

With cnlab User Experience (UX) monitoring programs, you can track the performance of your key digital touchpoints (websites, online shops, web services, and APIs) 24/7. Rather than reacting to user complaints, you gain full visibility into how your application response times evolve over time.

Gradual performance degradation – caused by growing data volumes, for example – as well as unexpected issues following new software releases are flagged instantly. This allows you to identify and resolve performance bottlenecks proactively before they impact customer satisfaction or generate support tickets.

Key Features & Benefits at a Glance:

• Instant Outage Alerting: In the event of downtime or breached threshold limits, your teams receive immediate alerts so they can take action without delay.
• Time-Based Performance Analytics: Detailed reporting broken down by hour of the day and day of the week exposes periodic traffic spikes and time-dependent capacity bottlenecks.
• Mail Monitoring: Ensure the ongoing availability and rapid delivery speeds of your email infrastructure to keep business-critical communication channels fully operational.
• Website Monitoring: Track load times and availability across your digital platforms continuously. Spot issues right away and deliver a consistently fast, frictionless web experience.
• Workflow & SLA Monitoring: Simulate multi-step user journeys (such as login or checkout flows) end-to-end. Proactively ensure strict SLA compliance and safeguard critical business operations from subtle performance drops.

The following diagram shows the architecture of our system. All measurements are performed on our high-availability cluster. The results are stored in the database and can be analyzed using a web application.